Warranty service outsourcing contracts decision considering warranty fraud and inspection
نویسندگان
چکیده
منابع مشابه
Outsourcing Prioritized Warranty Repairs
We consider the problem of outsourcing warranty repairs to outside vendors when items have priorities in service. The manufacturer has a contract with a fixed number of repair vendors. The manufacturer pays a fixed fee for each repair done by a vendor which is independent of the repair type and priority class but depends on the vendor. There are a fixed number of items under warranty, and each ...
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In this paper we consider the problem of minimizing the costs of outsourcing warranty repairs when failed items are dynamically routed to one of several service vendors. In our model, the manufacturer incurs a repair cost each time an item needs repair and also incurs a goodwill cost while an item is awaiting and undergoing repair. For a large manufacturer with annual warranty costs in the tens...
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4 Sales delay is the time interval from the date of manufacture to the date of sale. In analysing 5 warranty claims data, the existing research relating to the sales delay has mainly focused 6 on estimating the probability distribution of the sales delay. Longer sales delay may lead 7 to more warranty claims as it can have an impact on the post-sale reliability of products. 8 However, research ...
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2 Shaomin Wu 1 3 Cranfield University, School of Applied Sciences, Cranfield, Bedfordshire MK43 0AL, UK 4 5 Abstract 6 Warranty claims are not always due to product failures. They can also be caused by two types of human 7 factors. On the one hand, consumers might claim warranty due to misuse and/or failures caused by other human 8 factors. Such claims might account for more than 10% of all rep...
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ژورنال
عنوان ژورنال: International Transactions in Operational Research
سال: 2020
ISSN: 0969-6016,1475-3995
DOI: 10.1111/itor.12897